Privacy Policy

LearnSynthAI Education Ltd. ("LearnSynthAI," "we," "us," or "our") is committed to protecting the privacy and personal information of individuals who visit learnsynthai.life, enrol in our programmes, or otherwise interact with our services. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights available to you under Canadian privacy legislation.

1. Accountability

LearnSynthAI is responsible for personal information under our control. We have designated a privacy contact to oversee compliance with this policy and applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA), where applicable.

Privacy contact: [email protected]
Mailing address: 510 Bernard Avenue, Suite 218, Kelowna, BC V1Y 6P1, Canada
Business Number: 847306518BC0001

2. Scope

This policy applies to personal information collected through learnsynthai.life, our contact forms, programme enrolment processes, email communications, virtual learning platforms, in-person events at our Kelowna studio, and any other channels where LearnSynthAI acts as the data controller. It does not apply to third-party websites linked from our site, which maintain their own privacy practices.

3. Information we collect

3.1 Information you provide directly

We collect personal information that you voluntarily submit, including:

• Identity and contact details: full name, email address, phone number, mailing address, and organization name
• Enrolment information: programme selections, educational background, professional role, and payment-related details processed through secure third-party payment processors
• Communication content: messages submitted through contact forms, email correspondence, and support requests
• Consent records: acknowledgements of privacy policy acceptance, marketing preferences, and cookie consent choices
• Assessment and participation data: module progress, quiz responses, assignment submissions, and attendance records for live sessions

3.2 Information collected automatically

When you visit learnsynthai.life, we may automatically collect certain technical information, including:

• IP address, browser type and version, operating system, and device identifiers
• Pages visited, time spent on pages, referral URLs, and navigation patterns
• Cookie and similar technology data as described in our Cookie Policy
• Log files maintained for security, troubleshooting, and service improvement purposes

3.3 Information from third parties

We may receive information from corporate sponsors enrolling employees, payment processors confirming transaction status, and publicly available professional profiles when you choose to share them during enrolment. We do not purchase personal information from data brokers.

4. Purposes for collection and use

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances. These purposes include:

• Delivering educational programmes, workshops, coaching sessions, and advisory services you request
• Processing enrolments, issuing invoices, and managing payment transactions
• Communicating about programme schedules, content updates, facilitator messages, and administrative notices
• Responding to inquiries submitted through our contact form or email
• Issuing certificates of completion and maintaining learner records
• Improving our website, curriculum, and user experience through aggregated analytics
• Detecting, preventing, and addressing fraud, security incidents, and abuse
• Complying with legal obligations, responding to lawful requests, and enforcing our Terms of Use
• Sending promotional communications about new programmes and events, only where you have provided express or implied consent, with unsubscribe options in every message

5. Legal basis and consent

We rely primarily on your knowledge and consent to collect, use, and disclose personal information. Consent may be express, such as checking a box on our contact form, or implied, such as when you provide your business card at an event. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide certain services.

In limited circumstances, we may collect, use, or disclose personal information without consent where permitted by law—for example, to comply with a court order, respond to an emergency threatening life or safety, or investigate a breach of agreement.

6. Disclosure of personal information

We do not sell personal information. We may share personal information with:

• Service providers who assist with hosting, email delivery, payment processing, learning management systems, and analytics, bound by contractual obligations to protect data and use it only for specified purposes
• Facilitators and instructors involved in delivering programmes you have enrolled in, limited to information necessary for educational delivery
• Corporate clients who sponsored your enrolment, limited to progress and completion reports as agreed during group enrolment
• Professional advisors including lawyers and accountants, under confidentiality obligations
• Government authorities when required by law or legal process
• Successors in the event of a merger, acquisition, or sale of assets, with continued protection of your information

Some service providers may process data outside Canada. When personal information is transferred internationally, we take reasonable steps to ensure comparable protection through contractual safeguards and due diligence on recipient security practices.

7. Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal requirements, resolve disputes, and enforce agreements. Enrolment records and certificates are typically retained for seven years following programme completion. Contact form submissions are retained for two years. Analytics data is aggregated and anonymized where possible. When information is no longer needed, we securely delete or anonymize it.

8. Security safeguards

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. These measures include encrypted connections (TLS/SSL) for data transmission, access controls limiting employee access to personal information on a need-to-know basis, secure password policies, regular security reviews, and incident response procedures. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your account credentials.

9. Your rights

Under Canadian privacy law, you have the right to:

• Access personal information we hold about you, subject to limited exceptions
• Request correction of inaccurate or incomplete information
• Withdraw consent for non-essential processing, including marketing communications
• Challenge our compliance with privacy principles by contacting our privacy officer
• File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia if you believe your rights have been violated

To exercise these rights, contact [email protected]. We will respond within thirty days or inform you if an extension is required.

10. Children's privacy

LearnSynthAI programmes are designed for adult professionals. We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. Cookies and tracking

Our use of cookies and similar technologies is described in detail in our Cookie Policy. You can manage cookie preferences through our cookie banner or your browser settings.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Breach notification

In the event of a security breach involving personal information that creates a real risk of significant harm, LearnSynthAI will notify affected individuals and report to the Office of the Privacy Commissioner of Canada as required under PIPEDA. Notifications will describe the nature of the breach, the information involved, steps we are taking to mitigate harm, and guidance on protective measures you can take. We maintain an internal breach register and review incident response procedures annually.

14. De-identification and research

We may use de-identified and aggregated data derived from learner interactions for curriculum improvement, research publications, and industry benchmarking. De-identified data cannot reasonably identify any individual. When publishing research or case studies, we obtain consent for any identifiable quotations or organizational references. You may opt out of having your anonymized usage data included in aggregate research by contacting our privacy officer.

15. Marketing communications

With your consent, we may send emails about new programmes, events, and educational resources. Every marketing email includes an unsubscribe link. You may also opt out by emailing [email protected]. Opting out of marketing does not affect transactional communications related to active enrolments, security notices, or legal updates.

16. Contact us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact:

Privacy Officer
LearnSynthAI Education Ltd.
510 Bernard Avenue, Suite 218
Kelowna, BC V1Y 6P1, Canada
Email: [email protected]
Phone: +1 (250) 555-7168